refund policy

Last updated: January 1, 2026

Please read this refund policy carefully before placing an order with Smart IPTVApps .

Introduction

Welcome to Smart IPTV Apps.

We strive to provide our customers with the best possible streaming experience and reliable customer service. However, there may be instances where our services do not meet your expectations.

This refund policy sets out the conditions under which a refund may be requested.

No refunds after activation

Once your subscription has been activated, refunds, cancellations, or changes are not possible.

Our obligation is solely to activate your subscription for the agreed period.
As proof of activation, you will receive a screenshot of your active subscription from our system via email or WhatsApp.

We strongly recommend that you purchase a trial version before purchasing a full subscription to ensure that our service meets your expectations.

Right to a refund (only before activation)

A refund is only possible before the service is activated.

The following conditions must be met:

The request must be made before activation.

The customer must provide valid proof or documentation of a problem with the purchased product.

A comprehensible and justified reason must be provided.

The request must be submitted via our customer support (website, email, or phone).

Refund process

To request a refund before activation, please follow these steps:

Contact our support team via the website, email, or phone.

Provide a clear and valid reason for your request.

Our support team will review your request for eligibility.

If your request is eligible, you will receive a refund form.

Complete the form in full.

Processing will take place within five (5) business days.

After approval, you will receive a confirmation email.
The refund will be made using the original payment method.

grounds for exclusion

A refund request may be denied in the following cases:

No valid reason is provided.

The request is made after activation.

The customer violates our Terms and Conditions (T&Cs).

The customer simply changes their mind about the service.

Non-refundable services

The following products and services are excluded from refunds:

All trial products (trial offers)

All reseller products

Automatic recurring subscriptions

Services that have already been activated

Contact

If you have any questions about this refund policy, please contact us:

E-Mail: support@smartiptvapp.de
Whatsapp Number: +13292232066
Website: www.iptvsmartersapps.com

Our support team is always available to assist you.

Changes to the refund policy

Smart IPTV Apps reserves the right to update or change this refund policy at any time.

All changes will be posted on our website.
We recommend that you review this policy regularly.

Severability clause

Should any provision of this refund policy be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

Agreement to the refund policy

By purchasing a product or service from Smart IPTV App, you confirm that you have read, understood, and accepted this refund policy.

It is the customer’s responsibility to carefully review this policy before making a purchase.